Information for Patients

Admission Guide

For non-emergency cases, admission arrangements are made during a patient's appointment with a doctor from one of the Specialist Clinics. In emergency cases, admission is arranged through the Accident and Emergency Department. Items to bring for admission include an authorization form, national identification papers and medical benefit form.

Patients should bring only their personal toiletries (toothbrush, toothpaste, soap, comb, and a pair of slippers). Patients are advised not to bring excessive amounts of cash or valuables. If patients have such items, they are advised to contact the Hospital ward nurse to safe keep these items or arrange to have them brought home.

Financial information

Insurance Scheme: The Hospital works closely with local and international insurance companies to facilitate the admission, treatment and discharge of patients covered by insurance schemes including BUPA International, AAR, Strategies Healthcare, Jubilee Insurance, Momentum, and Resolution, and AXA PPP Healthcare, Health First, Appollo, Royal, and Alliance. It should be noted, that all international insurance members will be treated on credit basis, only after getting a guarantee of payment (GOP) from their insurance company.

For a information on the process, to submit your GOP, or a complete list of insurance companies, please contact the Revenue Executive:

Revenue Executive
Tel: +255 22 211 5151/53 (ext. 5261)
Fax: +255 22 211 5904
E-mail: Send a message

Overseas Patients

Overseas patients seeking treatment at the Aga Khan Hospital, Dar es Salaam can contact the Head of Patient Care for information at:

Head of Patient Care
Tel: +255 22 211 5151/53 (ext. 5161)
Fax: +255 22 211 5904
E-mail: Send a message

Complaints And Compliments

The Hospital graciously welcomes patients to make suggestions or raise issues and concerns at any point during their stay. The Nurse In-Charge or Patient Representatives will be pleased to assist. Feedback forms are available at various locations around the hospital and a response can be expected within 3 working days. Please contact the Head of Patient Care for more information.

Head of Patient Care
Tel: +255 22 211 5151/53 (ext. 5161)
Fax: +255 22 211 5904
E-mail: Send a message

Hospital Visiting Hours:
Mondays to Saturday:
0600 - 0730hrs
1100 - 1200hrs
1600 - 1800hrs

Sundays and Public Holidays:
0600 - 0730hrs
1000 - 1200hrs
1600 - 1800hrs