Information for Patients

Admission Guide

For non-emergency cases, admission arrangements are made during a patient's appointment with a doctor from one of the Specialist Clinics. In emergency cases, admission is arranged through the Accident and Emergency Department. Items to bring for admission include an authorization form, national identification card and medical benefit form.

Patients should bring only their personal toiletries (toothbrush, toothpaste, soap, comb, and a pair of slippers); patients admitted in the private ward (The Pavilion) will be provided basic personal toiletries by the hospital. Patients are advised not to bring excessive amounts of cash or valuables. If patients have such items, they are advised to contact their family to collect it from them. The Hospital ward nurse may be contacted to safe keep these items till such time a family member collects the same.

Discharge Guide

Discharge for patient commences at Noon. Patient or their accompanying person collects the discharge summary from the ward and the discharge medications from the Pharmacy. During discharge, the patient is provided with final detailed/itemized bill at the Billing office and is required to sign the bill with payment settlement. The official discharge note and clearance is then provided.

Financial information

Insurance Scheme: The Hospital works closely with local and international insurance companies to facilitate the admission, treatment and discharge of patients covered by insurance schemes including BUPA International, AAR, Strategis Healthcare, Jubilee Insurance, Britam Insurance, Sanlam Insurance , AXA PPP Healthcare, CIGNA, Aetna, Allianz Health Insurance, GA Health Insurance, APA, UAP,GEOBLUE, Healix International, International SOS, MSO and GMC Henner, MASM (Medical Aid Society of Malawi), SES Assurance and Euro Centre.

All international insurance members are offered credits facility with direct payment or guarantee of payment (GOP) from their insurance company.

Cash paying: For cash patients, deposits are taken upon admission. These amounts are provided at the Admissions counter. Timely cash collections are adhered to, so that bills can be settled at the time of discharge.

For any information on the process, to submit your GOP, or a complete list of insurance companies, please contact the Inpatient Billing Manager:

Inpatient Billing Manager
Tel: +255 22 211 5151/53 (ext. 4035)
E-mail: Send a message

Overseas Patients

Overseas patients seeking treatment at the Aga Khan Hospital, Dar es Salaam may contact Inpatient Billing department:

Assistant Manager
Billing Department

Tel: +255 22 211 5151/53 (ext. 4033)
E-mail: Send a message

Complaints And Compliments

The Hospital graciously welcome suggestions from patients and well-wishers. The Nurse In-Charge or Patient Representative will be pleased to assist with any issues or concerns raised at any point during the stay/visit. Feedback forms are available at various locations around the hospital and a response can be expected within 3 working days. Please contact Client Relations Officer for more information.

Client Relations Officer
Tel: +255 22 211 5151/53 (ext. 4150)
E-mail: Send a message

Hospital Visiting Hours:
Monday to Saturday:
0600 - 0730hrs
1100 - 1200hrs
1600 - 1800hrs

Sundays and Public Holidays:
0600 - 0730hrs
1000 - 1200hrs
1600 - 1800hrs