Facts at a glance

The Aga Khan Hospital, Mombasa is proud to announce its specialist “one stop” clinics which provide an easily accessible and friendly service to patients. Consultations are supported by a wide range of diagnostic services, state-of-the-art equipment and specialist doctors in a comfortable and discreet environment.

Patient Centred Care

The Hospital maintains a patient-focused system where patients are allowed the flexibility of securing appointments within the time most convenient to them to allow patients adequate time with the consultant. Specialist doctors are available in the following medical disciplines:

  • Obstetrics/Gynaecology
  • Paediatrics
  • Restorative dentistry
  • Cardiology
  • Gastroenterology
  • Nephrology
  • General surgery
  • Paediatric surgery
  • Ophthalmology
  • General Medicine
  • HIV Clinic
  • Diabetic Clinic
  • Urology
  • Ear, Nose & Throat services
  • Neurosurgery
  • Orthopaedic surgery

International Standards and Working Practices

The Hospital is internationally recognised in its delivery of quality medical care. It maintains these standards by:

  • Pursuing international standards of best practice: Conducting weekly medical education sessions for doctors, nurses and health professionals, carrying out clinical audits, observing quality improvement and patient safety protocols, conducting regular mortality and morbidity reviews; credentialing and privileging staff, observing clinical practice guidelines, ensuring facility management and safety, ensuring appropriate infection control measures, ensuring effective and efficient assessment and care of patients, and advocating patient and family education and rights.
  • Monitoring adherence to best practice processes through tools such as patient satisfaction surveys, rigorous complaints handling, proactive waiting time monitoring and measuring selected clinical and managerial indicators against set standards.
  • Ensuring ethical practice.

Quality Standards

Patients and families who seek care and healing in the facility deserve a safe, quality experience. At the Aga Khan Hospital, Mombasa is focused on attaining the highest level of patient care and satisfaction. Quality of care is the number one priority. The Hospital strives to deliver excellence in everything it does while ensuring that patients and their families experience safe, reliable and compassionate care. It also endeavors to create an environment that distinguishes the hospital as the preferred place to work, to practice medicine and to receive compassionate care.

Feedback

Any comments or suggestions for improvements should be sent through the feedback form on the website. Alternatively, the Hospital can provide a feedback form upon arrival at the facility. The Hospital is always looking for new ways to improve and enhance the services it offers and therefore welcomes any comments.

The Hospital can be contacted through:
E-mail: clientrelations@msa.akhskenya.org
Phone: +254 700 511 814 / 738 526 805